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Home > Consulting Services > Business Services > Training & Development
 

 

 
   
 
  The Thomas Group has an extensive array of training courses that can be customized to meet your organization’s individual needs. The focus of our training programs has been to help our customers create customer value to build a high-performance work environment.

In order for any training program to be successful, the trainees need to relate to the materials and understand how the trainer is connected to the market. We have practical experience within a multitude of disciplines. This allows us to connect with our trainees and provide them with more than scholarly information. This has been the key to our success. We are able to use our first-hand knowledge of how technology and service industries function to provide our customers with value-added training. Trainees leave our courses reenergized and ready to refocus on the job at hand.

The following modules are representative of training that we have provided clients:

  

Effective Communication
   Creating Value for the Customer
   Healing Customer Relations
   Conflict Management
   Effective Service Management
   Supervisory Skill Sets
   Building Good Leaders
   Effective Time Management

  

Building Value for Your Team

  

Finance for Non-Financial Managers
   Embracing E-Business
   The Service Difference
   Reaching Stellar Service
   Selling Service
   Creative Sales Process
   The Consultative Sales Process

A typical two-day training session might contain two or three modules molded into a single course and a one-day session would generally contain only one module. However, we tailor our training classes to fit each client’s particular needs. We work with our customers to ensure that the cost of training is manageable. The bottom line for any training program is to enhance employee performance and improve customer satisfaction while operating within the financial constraints of an organization’s budget.

If you are interested in learning more about our training and employee development offerings, please Contact Us. A one-on-one discussion of your organization’s particular needs will allow us to more accurately define what services we can provide you.

 

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